Questions & Answers

Need help

• Do you serve breakfast all day?

  Our breakfast menu is available daily from 7:00 AM to 11:00 AM. After 11:00 AM, we transition to our lunch and dinner menus to ensure we’re serving the freshest ingredients for every time of day.

• Can I customize my order?

  Absolutely! We know everyone has their preferences. You can add special instructions for modifications (like “no onions” or “dressing on the side”) directly in the “Special Instructions” box when adding an item to your cart.

• How long does delivery usually take?

  We strive to get your food to you as fast as possible. Estimated delivery times are displayed at checkout and typically range between 30–45 minutes, depending on your location and order size.

• What is your delivery radius?

  We currently deliver within a 10km radius of our main kitchen. You can check if we deliver to your address by entering your zip code on our homepage.

• What if I need to change or cancel my order?

  If you need to make changes, please call our support line immediately at [Insert Phone Number]. Once an order has been picked up by our courier or has entered the final preparation stage, we may not be able to modify it.

• What payment methods do you accept?

  We accept all major credit and debit cards, as well as digital wallets like Apple Pay and Google Pay.

• Do I need an account to order?

  You can order as a guest, but we highly recommend creating a Pickles account. It saves your delivery addresses, allows you to reorder your favorite meals in one click, and lets you earn points toward rewards!

• Where do you source your ingredients?

  At Pickles, quality is our priority. We partner with local farmers and suppliers to ensure that our produce, meats, and grains are fresh, seasonal, and sustainably sourced.

• I had an issue with my order. What should I do?

  We are sorry to hear that! Please contact our customer support team immediately at pickles@gmail.com or through the “Help” section in your account dashboard. Please include your order number and, if possible, a photo of the issue so we can make it right for you.