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Questions & Answers
RELAX. PICKLES HAS IT SORTED.
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PICKLES caters for your day from morning to night: breakfasts, coffee breaks, corporate lunches, sandwich platters, individual plates, hot and cold buffets, after-work drinks, cocktail receptions and events.
The webshop is dedicated to deliveries. For an event with service on site, equipment or a bespoke package, our sales team will take care of your request: email us at hello@pickles.brussels. -
Orders must be placed at least 48 hours before your preferred delivery time. Weekends do not count towards this period:
- an order placed at 10 a.m. on Monday can be delivered from 10 a.m. on Wednesday;
- an order placed at 10 a.m. on Friday can be delivered from 10 a.m. on Tuesday.
The webshop automatically calculates the available time slots: dates that are too close do not appear in the calendar. For a major event or a specific request, please contact us as early as possible.
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Yes, two rules apply:
- a minimum order value of €150 across all products;
- a minimum quantity per product, shown on each product page and applied automatically in your basket.
The main guidelines are as follows:
Product Minimum Sandwiches, quiches, cold plates and desserts 10 people Buffets and breakfasts 15 people Hot buffets and buffet-style salads 20 people Verrines 40 pieces Mini cocktail verrines 60 pieces -
You order according to the number of people.
Our sandwiches come in boxes of 20 pieces, serving four people. Once you have reached the 10-person minimum, the quantities offered may therefore be adjusted to match the pack sizes available in the webshop. -
The webshop will not allow you to complete an order that does not meet the conditions. This enables us to guarantee product quality and delivery at the agreed time.
If your request falls outside these conditions, for example a shorter lead time, a smaller quantity or weekend delivery, please email us. Depending on our schedule, we may sometimes be able to accommodate your request, subject to a surcharge of at least 15%. -
Yes. Private customers can also order from PICKLES for delivery in Brussels.
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Order directly from our webshop or contact our team:
hello@pickles.brussels
+32 2 538 66 99 -
Changes: contact us as soon as possible. Any change made after confirmation may result in a price adjustment.
Cancellations: notify us at least 36 hours before delivery. After this deadline, any perishable goods already ordered or prepared will be charged in full.
Fewer guests: if the number of guests falls by more than 10%, prices may be revised.
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PICKLES delivers to the 19 municipalities of the Brussels-Capital Region:
1000 Brussels · 1020 Laeken · 1030 Schaerbeek · 1040 Etterbeek · 1050 Ixelles · 1060 Saint-Gilles · 1070 Anderlecht · 1080 Molenbeek-Saint-Jean · 1081 Koekelberg · 1082 Berchem-Sainte-Agathe · 1083 Ganshoren · 1090 Jette · 1120 Neder-Over-Heembeek · 1130 Haren · 1140 Evere · 1150 Woluwe-Saint-Pierre · 1160 Auderghem · 1170 Watermael-Boitsfort · 1180 Uccle · 1190 Forest · 1200 Woluwe-Saint-Lambert · 1210 Saint-Josse-ten-Noode.
We also deliver to the following municipalities around Brussels:
1560 Hoeilaart · 1700 Dilbeek · 1780 Wemmel · 1800 Vilvoorde · 1820 Steenokkerzeel · 1830 Machelen · 1850 Grimbergen · 1860 Meise · 1930 Zaventem · 1950 Kraainem · 1970 Wezembeek-Oppem · 3080 Tervuren. -
The charge depends on your chosen time slot:
Delivery time slot Charge 7–10.30 a.m. €50 10.30 a.m.–12.30 p.m. €15 12.30–4 p.m. €50 The lunchtime slot offers the best value, as we group our deliveries during this period. The exact charge is shown in your basket before you confirm your order.
A delivery that includes equipment may require additional transport. -
The webshop delivers from Monday to Friday. Saturdays, Sundays and Belgian public holidays are not available in the calendar.
Weekend delivery is still possible for an event organised with our sales team. The minimum order value is €3,000 on Saturdays and €5,000 on Sundays and public holidays. -
Yes. Someone must be available to receive the order at the address and time provided. Remember to specify the floor, the name to ask for at reception and a phone number where you can be reached on the day.
We allow a 30-minute margin for unexpected traffic delays. Once the delivery has been completed, the products are your responsibility. -
Contact us on the day of delivery at hello@pickles.brussels or +32 2 538 66 99. Include your order number and, if a product is damaged, attach a photo so that our team can respond quickly.
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Yes. A business account allows you to pay by invoice instead of at the time of ordering. Contact our team to activate this option.
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The prices shown exclude VAT. VAT is calculated in your basket: 6% on delivered food products and 21% on drinks and non-food items. The total including VAT is shown before you confirm your order.
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You can pay online when placing your order, or by invoice if you have a business account. Our invoices are payable within 15 days.
We accept Bancontact, Mastercard, Visa, American Express, Apple Pay, Google Pay and PayPal for online payments.
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Yes. Our catalogue includes vegetarian and vegan sandwiches, buffets, plates and desserts, as well as dishes prepared without gluten and a choice of gluten-free bread for our sandwiches. Vegetarian and vegan dishes, as well as fish and seafood, are also suitable for people following a halal diet.
Each product page states which dietary preferences the product is suitable for as delivered, as well as the variations available on request. -
No. We offer products prepared without ingredients containing gluten, but our kitchen is not a separate, exclusively gluten-free facility. We therefore cannot guarantee the absence of traces or cross-contamination.
If you have coeliac disease, a severe allergy or a medically prescribed diet, contact our team before ordering so that we can assess your request. -
Please specify any allergy or intolerance in the dedicated field when placing your order. For a severe allergy or a specific request, also contact our team by phone or email before confirming your order.
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All our dishes are prepared fresh each day in our kitchens in Schaerbeek. Our teams work with fresh produce and prioritise local producers and short supply chains wherever possible.
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Yes. Several of our selections, including verrines, side salads, Inspiration buffets and fruit baskets, are created according to market availability. The product page shows an example selection, and the final contents will be confirmed before delivery.
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We favour recyclable cardboard packaging and reduce the amount of plastic in our packaging wherever possible.
For events, we use a deposit-return scheme for certain bottles. We also prioritise local products and short supply chains, as well as sorting and managing kitchen waste responsibly.
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Yes. PICKLES delivers breakfasts, coffee breaks and lunches directly to your office: these are the services available through the webshop.
For an after-work gathering, seminar, reception or corporate event in Brussels, our team can take care of the menu, delivery, set-up, equipment and service on site. These services are arranged with our sales team and cannot be ordered online. -
Email us at hello@pickles.brussels with the date, venue, number of guests, preferred format and schedule. We will get back to you with a proposal. The earlier you contact us, the more scope we have to create a bespoke menu.
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Yes. We will help you choose the format, quantities and ideas that suit your venue, schedule and guests.