Privacy policy

At Pickles, your privacy is our priority. We are committed to protecting the information you share with us while ordering your favorite breakfast, lunch, or dinner.

Information we collect

To provide you with the best service, we may collect the following types of information:

Personal information: Name, email address, phone number, and delivery address.
Order information: Your order history, dietary preferences (e.g., allergies or vegetarian options), and payment details (processed securely via our payment gateway).
Technical data: IP address, browser type, device information, and cookies that help us improve your browsing experience on our website.

How we use your information

We use the information we collect for the following purposes:

Order fulfillment: To prepare, package, and deliver your food to the correct address.
Customer support: To contact you regarding order updates, delivery issues, or questions about your account.
Account management: To maintain your user account, track your favorites, and manage your order history.
Marketing (optional): If you opt-in, to send you emails or notifications about new menu items, promotions, or special discounts.

Data sharing & disclosure

We value your trust and do not sell your personal data to third parties. We only share your information in the following limited circumstances:

Service providers: We share necessary data (like delivery address) with our delivery partners to ensure your food reaches you.
Payment processing: Your payment information is securely handled by our third-party payment processors. We do not store your raw credit card numbers on our servers.
Legal requirements: If required by law, we may disclose information to comply with legal obligations or protect our rights and safety.

Cookies and tracking

Our website uses “cookies” to enhance your experience. These cookies help us remember what is in your shopping cart and recognize you when you return to our site. You can choose to disable cookies in your browser settings, though this may limit your ability to use certain features on our site.

Security of your data

We implement industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your data during transmission. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

Your rights

Depending on your location, you may have the right to:

Access: Request a copy of the data we hold about you.
Rectify: Correct any inaccurate or incomplete information.
Delete: Request that we erase your personal data from our systems.

To exercise these rights, please contact us at support@pickles.com.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated “Last Updated” date.

Contact us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Email: info@pickles.be

Phone: (555) 123-4567

Address: Avenue des Volontaires 19, 1160 Auderghem, Belgium